Perspectives on global services market in Poland
Poland has witnessed steady interest from buyers and service providers of global services, particularly in Business Process Offshoring (BPO) and IT Services. The global services industry in Poland has distinctive strengths in finance and accounting as well as IT Application Development and Maintenance (ADM) support. Factors such as availability of multi-city options, cultural affinity, and availability of high quality talent pool with distinct strengths in language skills have attracted leading players to Poland.
Poland accounts for almost one-fourth of the global services market in CEE and is witnessing double-digit growth. In recent months, we moved Poland into the category of “mature locations” in the Everest Group’s Market Vista Location Heatmap. Poland’s move puts it in an elite group of five countries that are “mature locations” – the others being India, the Philippines, China, and Brazil. This brief provides a perspective on Poland’s position as a leading destination for BPO and IT services in Central and Eastern Europe (CEE) and implications for stakeholders.
Exhibit 3: Everest Group Location Heatmap
This document provides an overview of the global services market in Poland and also covers the country’s distinctive strengths in global services – availability of multi-lingual skills, time zone proximity, cultural affinity to Western Europe, macroeconomic and regulatory environment, and cost savings with respect to Western Europe. The document also summarizes Poland’s role in the global sourcing portfolio of leading adopters and indicates key takeaways and implications for buyers and service providers.
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