NAVIGATOR – Your Guide to Outsourcing & Offshoring Knowledge. October 8, 2009

Research

NEW Technology Flavors in FAO – From Tools to Platforms – October 2009
Analysis of technology models, add-on tools that enable technology augmentation, and the current landscape of platform-based FAO offerings.

NEW End-of-Term Market in HRO – October 2009
More than 100 HRO deals will be up for renewal in 2010-2012 – learn more about the changes in the second generation deals.

NEW Xerox Acquiring ACS – September 2009
Complimentary article – Another acquisition in the market - more on the implications and a look at who’s next.

Dell and Perot Systems: 1+1=? – September 2009
Complimentary article – What does the Dell and Perot Systems merger mean to the companies, the industry, and you?

“Filling The Gap” – Partnership Between Xchanging and Alexander Mann Solutions (AMS) – August 2009
Complimentary article – How will the partnership between Xchanging and AMS affect the HRO and RPO market?

Outsourcing and Offshoring in the Oil & Gas Vertical – August 2009
Assesses the current landscape in the oil & gas market – including key trends, major transaction activity, and BPO activity.

Remote Infrastructure Management – Impending Crisis of Genre – August 2009
The RIMO market is maturing – discover more about the “crisis of genre” that will force suppliers to change strategies.

Market Vista: Q2 2009 – August 2009
Analysis highlighting financial services outsourcing and offshoring, insight on Multi-country Payroll Outsourcing, focus on key cities in Latin America, and more – over 180 pages of fact-based insights.

Moving from Input-based to Output-based Pricing – Why, When, and How? – July 2009
Transitioning from input-based to output-based pricing is challenging and risky – learn a practical approach to this transition.

Things You Must Know Before Your FAO Contract Expires – July 2009
Complimentary paper – Answers the question – how has the market changed since the start of the engagement to highlight implications for buyers as they approach their end-of-term event.